Privacy Policy

Who Is Responsible for Your Data

This Privacy Policy explains how personal data is handled on rialtocasino.bet. The data controller is Rank Interactive (Gibraltar) Limited, Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA, which operates Rialto Casino under UK Gambling Commission licence 057924-R-334666-006. Questions about your data can be sent to [email protected].

Data We Collect

We only collect information needed to run your account and meet our legal duties:

Registration details: name, date of birth, e-mail address, home address, phone number and password.
Verification documents: proof of identity (for example a passport) and proof of address, used for age, identity and residency checks.
Payment information: details of deposits and withdrawals made with cards, PayPal, Apple Pay, Trustly, Paysafecard or bank transfer, together with transaction history in GBP.
Usage data: game activity, log-in times, device type, browser and IP address.
Contact records: messages sent through live chat, e-mail or telephone.

Why We Use It

Your data is used to open and manage your account, process payments, confirm your age and identity, prevent fraud and money laundering, provide customer support and apply safer gambling tools such as deposit limits, reality checks, Take A Break and self-exclusion. We also use it to meet the requirements of our licence. Marketing messages are only sent where you have agreed to receive them, and you can opt out at any time.

Cookies

The site uses essential cookies to keep you signed in and secure your session, plus optional cookies that help us understand how pages are used. You can manage optional cookies through your browser settings; blocking essential cookies may stop parts of the site from working.

Data is shared only with service providers that help us operate the site, such as payment processors and identity verification services, and with regulators or authorities where the law requires it. We keep personal data for as long as your account is open and afterwards for the period required by anti-money laundering and gambling regulations. Appropriate technical and organisational measures protect it against loss and unauthorised access.

Your Rights

Under UK GDPR and the Data Protection Act 2018 you may request access to your data, ask for corrections, object to certain processing, withdraw consent for marketing, and ask for deletion or restriction where the law allows. You can also complain to the Information Commissioner's Office. To make a request, write to [email protected].

Changes to This Policy

We may update this policy from time to time. The current version is always published on this page.